Maharaj Terminal support.
Help for restaurant staff using the Maharaj Terminal app on Android, iPhone and iPad, and how to reach us.
Contact support
Send us a message through our contact form. We reply within one working day.
So we can answer in one reply, include your restaurant's name, the email address you sign in with, your device (for example an iPad or an Android tablet) and the app version, which is shown at the bottom of the app's side menu.
Common questions
How do I sign in?
Use the email address and password your restaurant's owner or manager set up for you. The app has no sign-up screen: staff accounts are created by the restaurant in the Maharaj Dashboard. If the app says your account is not configured, ask your manager to finish setting up your account there.
I forgot my password
The app has no self-service password reset. Ask your restaurant's owner or manager, who manage staff accounts in the Maharaj Dashboard. If they can't help, contact us with your restaurant's name and the email address you sign in with.
How do I set up a receipt or kitchen printer?
Maharaj Terminal prints straight to network thermal printers on the restaurant's own network.
- Connect the printer to the restaurant's Wi-Fi router, and connect the phone or tablet to the same Wi-Fi network.
- Find the printer's IP address. Most thermal printers list it on their self-test page.
- As a manager, open the app's side menu, tap Printer Settings, turn on Direct Thermal Printing, and enter the IP address and port (9100 for most printers).
- Tap Test Connection, then Save Settings.
On iPhone and iPad, tap Allow when the app asks to find and connect to devices on your local network. If you chose Don't Allow, open the Settings app, select Maharaj Terminal and turn on Local Network. Without a thermal printer set up, the app opens the device's standard print dialog instead.
How do I export a report?
Managers can open Reports from the side menu, pick a report and tap Export, then choose CSV, Excel or PDF. The app opens the share sheet, where you can save the file to Files, AirDrop it, or send it by email or another app. The file goes only where you send it.
How do I delete my account or my data?
Staff accounts belong to the restaurant, so the quickest route is to ask your restaurant's owner or manager to remove your account in the Maharaj Dashboard. You can also send a deletion or data-access request through the contact form with your name, your restaurant's name and the email address you sign in with. We complete requests within 30 days. Restaurant owners can request an export or deletion of the whole restaurant account the same way.
Signing out from the side menu removes your session from that device. Our Privacy Policy explains what the app collects and how long it is kept, and our Terms cover using the service.